Privacy policy

Last updated: June 5, 2026

This Privacy Policy describes how VoltHydra (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, purchase from our store, contact us, subscribe to our marketing, or interact with our services.

By using our website or purchasing from VoltHydra, you agree to the collection and use of your information as described in this Privacy Policy.

1. Store Information

Store Name: VoltHydra
Representative: Fernandes Iwasaki Diego Hideyuki
Address: Tsumada Higashi, Atsugi, Kanagawa, Japan
Email: support@volthydra.com

2. Customer Support

VoltHydra provides customer support by email and through our website contact form.

We do not offer phone support at this time.

If you have questions about your order, personal information, privacy rights, or this Privacy Policy, please contact us at support@volthydra.com or through the contact form on our website.

3. Information We Collect

We collect personal information that you provide directly to us when you visit our website, place an order, create an account, subscribe to marketing, contact customer support, or interact with our store.

The personal information we may collect includes:

Your name

Email address

Phone number

Shipping address

Billing address

Order details

Payment information

Account login details, if applicable

Customer support messages

Marketing preferences

We may also automatically collect certain information when you visit our website, including:

IP address

Browser type

Device information

Operating system

Referring URLs

Pages viewed

Products viewed

Shopping cart activity

Website interactions

Cookies, pixels, and tracking data

4. How We Use Your Information

We use your personal information to operate our store and provide our services, including to:

Process and fulfill orders

Send order confirmations and shipping updates

Provide customer support

Process payments, refunds, returns, and replacements

Detect and prevent fraud or unauthorized activity

Improve our website, products, services, and customer experience

Personalize your shopping experience

Send marketing emails, SMS messages, promotions, offers, and updates, where permitted

Send abandoned cart reminders, where permitted

Show relevant advertising and retargeting messages

Measure marketing and advertising performance

Comply with legal, tax, accounting, and regulatory obligations

5. Email and SMS Marketing

By providing your email address or phone number and opting in to marketing, you agree that VoltHydra may send you marketing communications by email or SMS.

These communications may include:

Product updates

Special offers

Discounts

Store news

Promotions

Abandoned cart reminders

Order-related reminders

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

You can opt out of SMS marketing at any time by following the opt-out instructions in the message, such as replying STOP, or by contacting us at support@volthydra.com.

Even if you opt out of marketing messages, we may still send you non-marketing communications related to your order, account, shipping updates, customer service requests, policy updates, or other transactional matters.

6. Payment Information

When you place an order, payment information may be collected and processed by secure third-party payment providers, such as Shopify Payments, credit card processors, PayPal, or other payment services available at checkout.

We do not store your full credit card details on our own servers.

Payment providers process your information according to their own privacy policies and security standards.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences

Keep your cart working properly

Analyze website traffic and performance

Understand how customers use our store

Improve products, pages, and checkout experience

Deliver personalized advertising

Measure marketing campaign performance

Support abandoned cart reminders

Some third-party partners, such as analytics providers, advertising platforms, social media platforms, and Shopify apps, may also use cookies or tracking technologies on our website.

You can usually adjust your browser settings to block or remove cookies. However, some website features may not work properly if cookies are disabled.

8. Targeted Advertising

We may use your personal information to show you relevant ads on platforms such as Google, Meta/Facebook, Instagram, TikTok, Pinterest, or other advertising networks.

This may include using cookies, pixels, browsing behavior, purchase activity, or engagement data to measure ad performance and show more relevant offers.

Depending on your location, you may have the right to opt out of targeted advertising or certain types of data sharing.

9. Who We Share Your Information With

We may share your personal information with trusted third-party service providers that help us operate our business, including:

Shopify and ecommerce platform providers

Payment processors

Order fulfillment providers

Shipping carriers

Email marketing providers

SMS marketing providers

Customer support tools

Analytics providers

Advertising and retargeting platforms

Fraud prevention services

Accounting, tax, or legal service providers

These providers only receive the information needed to perform their services.

We may also share information if required by law, court order, legal process, government request, or to protect our rights, customers, website, or business.

10. International Transfers

If you access our website from outside the country where our systems, Shopify, or our service providers operate, your information may be transferred to, stored, or processed in other countries.

These countries may have different data protection laws than your country of residence.

Where required, we take reasonable steps to protect your personal information in accordance with applicable privacy laws.

11. How Long We Keep Your Information

We keep your personal information for as long as necessary to:

Fulfill your order

Provide customer support

Maintain business records

Comply with tax, accounting, legal, and regulatory obligations

Prevent fraud and resolve disputes

Support marketing preferences, unless you opt out

When we no longer need your personal information, we will delete, anonymize, or securely store it as required by law.

12. How We Protect Your Information

We use reasonable technical, administrative, and organizational safeguards to help protect your personal information.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure.

13. Your Privacy Rights

Depending on where you live, you may have certain privacy rights, including the right to:

Request access to the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information

Request a copy of your personal information

Withdraw consent for certain processing

Object to certain processing

Opt out of marketing communications

Opt out of targeted advertising or certain data sharing, where applicable

To exercise your rights, contact us at:

support@volthydra.com

We may need to verify your identity before completing your request.

14. Customers in the European Economic Area, United Kingdom, or Switzerland

If you are located in the EEA, UK, or Switzerland, we process your personal information under applicable legal bases, which may include:

Your consent

Performance of a contract, such as fulfilling your order

Compliance with legal obligations

Our legitimate business interests, such as improving our store, preventing fraud, and marketing our products

You may also have the right to complain to your local data protection authority if you believe your privacy rights have been violated.

15. United States Privacy Rights

If you are a resident of certain U.S. states, including California, Colorado, Connecticut, Virginia, Utah, Oregon, Texas, or other states with privacy laws, you may have rights regarding access, correction, deletion, portability, and opting out of targeted advertising or certain data sharing.

We do not knowingly sell your personal information for money. However, some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain U.S. privacy laws.

You may contact us at support@volthydra.com to exercise your rights.

16. Children’s Privacy

Our website and products are not intended for children under 18.

We do not knowingly collect, solicit, or market to children under 18 years old.

If we learn that we have collected personal information from a child under 18, we will take reasonable steps to delete that information.

17. Third-Party Links

Our website may contain links to third-party websites, apps, payment providers, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

18. Do Not Track Signals

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to them at this time.

You can control cookies and tracking through your browser settings and, where available, through cookie preference tools on our website.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

20. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:

VoltHydra
Representative: Fernandes Iwasaki Diego Hideyuki
Address: Tsumada Higashi, Atsugi, Kanagawa, Japan
Email: support@volthydra.com

Phone support is not available. Please contact us by email or through our website contact form.

21. Language

This Privacy Policy is written and interpreted in English. Any translations are provided for convenience only.