Legal notice

Last updated: June 5, 2026

This Legal Notice provides important business, legal, and customer information for VoltHydra.

By accessing our website, browsing our store, or purchasing from us, you agree to our Terms of Service, Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies published on our website.

1. Business Information

Store Name: VoltHydra
Representative: Fernandes Iwasaki Diego Hideyuki
Business Location: Tsumada Higashi, Atsugi, Kanagawa, Japan
Email: support@volthydra.com

VoltHydra is operated from Japan. Our business activities, website operations, and customer-facing policies are governed primarily by the laws of Japan, unless mandatory consumer protection laws in a customer’s country provide otherwise.

2. Customer Support

VoltHydra provides customer support by email and through our website contact form.

Email: support@volthydra.com

Phone support is not available at this time.

For order questions, shipping issues, returns, refunds, replacements, privacy requests, or general inquiries, please contact us by email or through the contact form on our website.

3. Governing Law

This website and our policies are governed by and interpreted in accordance with the laws of Japan.

Any disputes relating to the use of our website, purchases from our store, or our policies shall be handled under Japanese law, unless applicable mandatory consumer protection laws in your country or region require otherwise.

Customers may also have local consumer rights depending on their country of residence. Nothing in this Legal Notice is intended to limit any rights that cannot legally be excluded under applicable law.

4. Product Information

VoltHydra sells wellness and supplement-related products.

We try to provide accurate product information, including product descriptions, images, ingredients, usage directions, warnings, pricing, availability, and shipping information.

However, product packaging, formulas, labels, prices, availability, and descriptions may change from time to time.

Customers are responsible for reading the product label, warnings, ingredients, and directions before use.

5. Health and Supplement Disclaimer

Information on our website is provided for general informational purposes only and is not medical advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Customers should consult a qualified healthcare professional before using any supplement, especially if pregnant, nursing, under 18, taking medication, allergic to any ingredient, diagnosed with a medical condition, or unsure whether the product is suitable.

Customers are responsible for using products safely and according to the label directions.

6. Sales Countries and Shipping Restrictions

VoltHydra may sell and ship products only to countries supported at checkout.

Available shipping destinations may depend on product availability, fulfillment restrictions, carrier availability, customs rules, and supplier limitations.

If a product is listed as shipping only to a specific country, such as the United States, customers outside that country may not be able to purchase or receive that product.

We reserve the right to cancel orders placed from unsupported countries or regions.

7. International Orders

Customers outside the United States or Japan are responsible for checking whether a product can legally be imported, purchased, possessed, or used in their country before placing an order.

This includes, but is not limited to, customers located in:

Canada

Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, United Kingdom

Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam

Different countries may have different rules for supplements, ingredients, labeling, customs clearance, taxes, import permits, and personal-use import limits.

VoltHydra is not responsible if a product is delayed, refused, rejected, seized, returned, abandoned, or destroyed due to customs rules, import restrictions, unpaid duties or taxes, missing customer information, or local regulations.

8. Customs, Duties, and Taxes

International customers may be required to pay customs duties, import taxes, VAT, GST, brokerage fees, handling fees, or other local charges.

These charges are the customer’s responsibility unless clearly stated otherwise at checkout.

VoltHydra does not control customs authorities and cannot guarantee customs clearance or delivery times for international shipments.

If a customer refuses delivery, fails to pay required customs fees, or fails to provide requested import information, VoltHydra may not be able to provide a refund, replacement, or free reshipment.

9. Pricing and Payment

All prices are shown on our website before checkout.

Prices, discounts, promotions, shipping fees, and availability may change without notice.

Payment must be completed at checkout before an order can be processed.

We reserve the right to refuse, cancel, or limit any order if we believe it is fraudulent, suspicious, incorrectly priced, unavailable, placed from an unsupported region, or in violation of our policies.

10. Shipping and Delivery

Shipping times shown on our website are estimates only and are not guaranteed.

Processing time is separate from shipping time.

Delivery may be delayed due to carrier issues, customs clearance, incorrect shipping information, weather, holidays, product availability, order volume, or other circumstances outside our control.

Customers are responsible for providing accurate and complete shipping information at checkout.

VoltHydra is not responsible for failed delivery, returned packages, or lost packages caused by incorrect, incomplete, or outdated customer information.

11. Returns, Refunds, and Replacements

Returns, refunds, and replacements are handled according to our Return and Refund Policy.

Because our products are consumable wellness products, opened, used, or partially consumed products are generally not eligible for return unless they arrive damaged, defective, or incorrect.

Customers must contact us within the timeframe stated in our Return and Refund Policy for damaged, defective, incorrect, or lost items.

12. Right of Withdrawal and Local Consumer Rights

Customers in some countries or regions may have mandatory consumer cancellation or withdrawal rights.

Where such rights apply by law, VoltHydra will respect those rights.

However, certain products may be excluded from return or cancellation rights where allowed by law, including opened, used, sealed health, hygiene, or consumable products that are not suitable for return once unsealed.

Customers are responsible for reviewing our Return and Refund Policy before purchasing.

13. Privacy and Data Protection

VoltHydra collects and processes personal information according to our Privacy Policy.

We may collect information necessary to process orders, provide customer support, send order updates, prevent fraud, comply with legal obligations, improve our website, and send marketing communications where permitted.

Customers may have privacy rights depending on their country or region, including rights to access, correct, delete, or restrict certain personal information.

For privacy requests, please contact:

support@volthydra.com

14. Email and SMS Communications

By providing your email address or phone number and opting in where required, you agree that VoltHydra may contact you by email or SMS.

This may include order updates, shipping notifications, customer support replies, abandoned cart reminders, promotions, offers, and marketing messages.

You can unsubscribe from marketing emails using the unsubscribe link in our emails.

You can opt out of SMS marketing by following the instructions in the message, such as replying STOP, or by contacting us at support@volthydra.com.

Even if you opt out of marketing, we may still contact you about order-related or legal matters.

15. Intellectual Property

All content on the VoltHydra website, including text, images, product descriptions, logos, graphics, designs, videos, and brand materials, is owned by or licensed to VoltHydra.

You may not copy, reproduce, modify, distribute, sell, publish, or use our content without written permission.

16. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, shipping carriers, fulfillment providers, analytics tools, email/SMS marketing tools, advertising platforms, and customer support tools.

Third-party services may have their own terms, privacy policies, and data practices.

VoltHydra is not responsible for the websites, policies, actions, or services of third parties.

17. Limitation of Liability

To the fullest extent permitted by law, VoltHydra is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This includes, but is not limited to, delivery delays, customs issues, import restrictions, product misuse, allergic reactions, failure to follow label directions, website interruptions, loss of data, or loss of profits.

Nothing in this Legal Notice limits liability where it cannot legally be limited.

18. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes in our business, legal requirements, website operations, or policies.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Legal Notice.

19. Contact Information

For legal, customer support, order, privacy, or policy-related questions, please contact us at:

VoltHydra
Representative: Fernandes Iwasaki Diego Hideyuki
Business Location: Tsumada Higashi, Atsugi, Kanagawa, Japan
Email: support@volthydra.com

Phone support is not available. Please contact us by email or through our website contact form.

20. Language

This Legal Notice is written and interpreted in English.

Any translations are provided for convenience only. In the event of a conflict between translated versions and the English version, the English version will apply, unless mandatory local law requires otherwise.